In order to submit a request to return goods purchased on shopjacobsen.com (other than Defective Goods), you must submit an Online Return Form. You can do this on www.shopjacobsen.com by clicking on My Account and then clicking on Return. You should use the Online Return Form to return all Damaged Goods, Goods Received in Error and Other Returns.
Damaged Goods: Jacobsen must be notified within five (5) business days of delivery of any goods received in damaged condition. Damaged goods must be returned to Jacobsen within thirty (30) days of delivery. Jacobsen will make arrangements for the damaged goods to be picked up and returned to our facility. Upon receipt of the damaged goods, Jacobsen will arrange to ship a replacement at no charge.
Goods Received in Error: Jacobsen must be notified within (5) business days of any goods shipped in error. Such goods must be returned uninstalled and in new condition. The goods must be returned to Jacobsen within thirty (30) days of delivery. Jacobsen will make arrangements for the goods to be picked up and returned to our facility. Upon receipt of the incorrectly delivered goods, Jacobsen will arrange to ship a replacement at no charge.
Other Returns: A request to return new undamaged goods must be made to Jacobsen within thirty (30) days of delivery. The goods must be returned in uninstalled and new condition. Return requests received more than thirty (30) days after delivery will not be accepted. The customer is responsible for the costs and arrangement of the return shipping back to Jacobsen’s facility. Upon receipt, the goods will be inspected and if found to be in new (original) condition, Jacobsen will issue a credit for the original sale price (excluding freight) back to the credit card account that was billed.
Defective Goods: Contact Jacobsen’s customer service at 1-888-606-5253 for instructions on warranty replacement parts.
All returns require a return authorization number (“RA#”) that will be provided to you by email along with instructions on where to ship the goods following receipt by Jacobsen of the Online Return Form. All return authorizations are subject to review and approval by Jacobsen.